Privacy Policy

1. Information We Collect

1.1 Registration Information. When you create a spiner77 account, we collect personal information necessary to establish and verify your identity, including your full legal name, date of birth, residential address, email address, and contact number. This information is required to comply with our age verification obligations and anti-money laundering (AML) requirements.

1.2 Identity Verification Documents. spiner77 may request copies of government-issued identification documents (such as a Malaysian identity card or passport), proof of address, and payment method verification as part of our Know Your Customer (KYC) process. These documents are processed securely and retained only as long as required by applicable regulations.

1.3 Financial Information. We collect details of deposits, withdrawals, and transaction history associated with your spiner77 account. Payment method details (such as e-wallet identifiers or bank account numbers) are recorded for the purpose of processing transactions and preventing fraud. Full card numbers are never stored on spiner77 servers.

1.4 Usage and Technical Data. When you access the Platform, we automatically collect certain technical information, including your IP address, device type, operating system, browser type, session duration, pages visited, and game activity. This information helps us maintain Platform performance, prevent fraud, and improve the user experience.

1.5 Communications. If you contact spiner77 support via live chat, email, or any other channel, we retain records of those communications for quality assurance, dispute resolution, and compliance purposes.

1.6 Voluntarily Provided Information. You may provide additional information when participating in promotions, surveys, or feedback requests. Participation is voluntary, and the information you provide is used solely for the stated purpose.

2. How We Use Your Information

spiner77 uses the personal information we collect for the following purposes:

• To create, verify, and manage your spiner77 account;
• To process deposits, withdrawals, and other financial transactions in MYR;
• To comply with applicable legal and regulatory requirements, including AML and KYC obligations;
• To verify that you meet the minimum age requirement of 21 years;
• To provide, maintain, and improve the Platform, including personalising your gaming experience;
• To communicate with you regarding your account, transactions, promotions, and Platform updates;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To enforce our Terms and Conditions and other applicable policies;
• To provide customer support and resolve disputes;
• To administer responsible gaming tools, including deposit limits, loss limits, and self-exclusion.

3. Legal Basis for Processing

3.1 spiner77 processes your personal data on the following legal bases:

• Contractual necessity — processing required to provide the services you have registered for, including account management, payment processing, and game delivery;
• Legal obligation — processing required to comply with applicable laws and regulations, including AML, KYC, tax reporting, and responsible gaming obligations;
• Legitimate interests — processing carried out for fraud prevention, Platform security, and service improvement, where these interests are not overridden by your fundamental rights;
• Consent — where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

4. Disclosure of Your Information

4.1 spiner77 does not sell, rent, or trade your personal information to third parties for their independent commercial purposes.

4.2 We may share your personal information with the following categories of recipients, strictly as necessary:

• Game software providers — to deliver the games you play on the spiner77 platform. Providers receive only the technical data required to operate the game session;
• Payment processors and e-wallet providers — including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and bank transfer operators, to process your financial transactions;
• Identity verification and KYC service providers — to verify your identity and comply with regulatory requirements;
• Fraud prevention and security services — to detect and prevent fraudulent activity on the Platform;
• Regulatory and law enforcement authorities — where required by applicable law, court order, or regulatory directive;
• Successors in interest — in the event of a merger, acquisition, or sale of all or part of the spiner77 business, subject to the acquirer assuming obligations under this Policy.

4.3 All third parties with whom spiner77 shares personal data are required to process such data in accordance with applicable data protection laws and our contractual requirements.

5. Cookies and Tracking Technologies

5.1 The spiner77 Platform uses cookies and similar tracking technologies to enable essential functionality, enhance security, analyse usage patterns, and remember your preferences.

5.2 The types of cookies used include:

• Strictly necessary cookies — required for the Platform to function. These cannot be disabled without impairing core functionality, including authentication and session management;
• Performance cookies — used to collect anonymised data on how members interact with the Platform, helping us identify and resolve issues;
• Functional cookies — used to remember your preferences, such as language settings and game lobby configuration.

5.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from using certain features of the spiner77 Platform.

6. Data Retention

6.1 spiner77 retains your personal information for as long as your account remains active and for such additional periods as are required to comply with legal, regulatory, and contractual obligations.

6.2 Following account closure, spiner77 will retain transaction records, identity verification documents, and related compliance records for a minimum period as required under applicable AML and financial regulations — typically five (5) to seven (7) years from the date of the last transaction.

6.3 Data retained solely for analytical or service improvement purposes is anonymised or aggregated where practicable, so that individual members cannot be identified.

7. Security of Your Data

7.1 spiner77 implements technical and organisational security measures designed to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the spiner77 servers;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need;
• Regular security audits and penetration testing of Platform infrastructure;
• Two-factor authentication available to all members.

7.2 While spiner77 employs industry-standard security practices, no data transmission over the internet or electronic storage system is completely secure. In the event of a data security incident affecting your personal information, spiner77 will notify you and the relevant authorities as required by applicable law.

8. Your Rights and Choices

8.1 Subject to applicable law, you may have the following rights in respect of your personal information held by spiner77:

• Right of access — to request a copy of the personal data spiner77 holds about you;
• Right of rectification — to request correction of inaccurate or incomplete personal data;
• Right of erasure — to request deletion of your personal data, subject to legal retention obligations;
• Right to restrict processing — to request that spiner77 limit the processing of your data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, machine-readable format where processing is based on consent or contract;
• Right to object — to object to processing based on legitimate interests.

8.2 To exercise any of these rights, please contact the spiner77 support team. We will respond to verified requests within thirty (30) calendar days. Identity verification may be required before processing your request.

9. Children and Minors

9.1 The spiner77 Platform is strictly intended for individuals aged 21 years and above. spiner77 does not knowingly collect personal information from persons under the age of 21.

9.2 If spiner77 becomes aware that personal data has been collected from a person under the minimum age, such data will be deleted and the associated account closed immediately. If you believe a minor has registered on the Platform, please notify our support team without delay.

10. Third-Party Services

10.1 The spiner77 Platform integrates with third-party services including game software providers, payment processors, and analytics tools. These third parties operate under their own privacy policies and data practices. spiner77 is not responsible for the privacy practices of third-party services.

10.2 spiner77 does not host third-party advertising networks on the Platform. Accordingly, your data is not shared with advertising technology providers for the purpose of serving you targeted advertisements on other platforms.

11. Changes to This Policy

11.1 spiner77 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered members by email or through a prominent notice on the Platform prior to the changes taking effect.

11.2 The effective date displayed at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed of how your data is handled.

12. Contact Us

12.1 If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by spiner77, please contact our support team via live chat, available 24 hours a day, seven days a week.

12.2 For written enquiries regarding data protection matters, please contact us using the email address published in the footer of this website. Please include your registered spiner77 username and a clear description of your request so we can assist you efficiently.